UX Design · UX Research

SAP: Improving User Trust in AI

Reimagining how enterprise users interact with AI through confidence indicators and structured visualization

SAP: Improving User Trust in AI

As enterprise software rapidly integrated AI, adoption lagged — not because users rejected AI, but because they were overwhelmed by its opacity and unpredictability in everyday business workflows.

Timeline
2024
Tools
Figma, Framer
Role
UX Design, Study Design, User Research
Team
Lifei Wang (UX Design, User Research), SAP AI Development Team
Skills
User Research, Study Design, Interaction Design, Prototyping, A/B Testing

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